• Aleena Rajan

How Restaurant Booking Software is helping eateries resuming

Automate restaurant reservations


Accept table reservations from anywhere, anytime. The integrated online table reservation features enables restaurants to plan and control the crowd which is needed during the COVID-19 pandemic.



Months into the COVID-19 pandemic, one thing is without a doubt: feasting in eateries will look altogether different. Maybe one of the most noteworthy changes to eating out is the immediacy, all things considered, Rather than visitors meandering in off the walkway in a night walk, presently they'll need to design well progress of time. As a café proprietor, you'll need to know who's wanting supper and when. 


Luckily, restaurant booking software can assist with making that arranging a ton simpler – for the two owners and visitors. Reservation programming not just gives you an approach to control the progression of your shops throughout the day, however it additionally gives a simple method to watch out for limit. 


While eatery reservation programming is getting basic to resuming, the innovation is still new to numerous restaurateurs. An ongoing report uncovered that while 33% of administrators had plans to embrace eatery reservation programming later on, 57% were all the while depending on calls and walk-ins to make appointments. That implies a critical move needs to happen soon. 


In case you're one of those eatery proprietors who are new to reservation programming, you've gone to the perfect spot.


What Is Restaurant Reservation Software?


Customarily, tolerating and overseeing reservations has been a truly low-tech activity. Customers call up a café to check whether a table is accessible at a particular time. At that point their booking is recorded in a logbook. 


In spite of the fact that basic, the old telephone and logbook strategy isn't without its difficulties. From one viewpoint, restricting reservations to calls implies that cafes can possibly save tables when somebody is there to pick up the telephone. Also, regardless of whether a burger joint can traverse, planning seating times and tables by hand turns out to be progressively dangerous as more reservations pour in – something that can prompt mistakes and miserable cafes. 


These challenges are precisely why restaurant reservations software has become so popular. Reservation software allows customers to book tables online and helps restaurants manage these bookings. Everything is done digitally so customers can change or cancel their reservations through the same online portal, and restaurants can send emails or SMS text messages to confirm bookings. In other words, you can manage every step of the reservation process, all in one place.10 Benefits of Reservation Software for Reopening 


While reservation programming has consistently been advantageous for eateries, it has become a fantastically useful asset in the wake of COVID-19.


1. Online Access


Perhaps the greatest test that eateries face is an absence of pedestrian activity brought about by stay-at-home requests and physical distancing guidelines. As burger joints remain in their homes and off the roads, eateries without an online presence have gotten generally imperceptible. 


Eatery reservation programming assists with making cafés noticeable again by meeting purchasers where they are at the present time: on the web. In spite of the fact that cafes may not be strolling through their neighborhood for some food, they are Googling it. With softwares like Diniros, you can acknowledge reservations through your site or mobile applications. 


2. Digital Waitlists


Health professionals agree that the transmission of COVID-19 primarily occurs when an individual comes in close contact with someone who has respiratory symptoms. As a result, crowded restaurant spaces, such as waiting areas and bars, present a significant challenge in mitigating the spread of the virus.

Restaurant reservation software can quickly solve the issue of crowded waiting areas by moving the experience online. With reservation software or dedicated waitlist apps, guests can add themselves to a restaurant’s waitlist remotely, allowing them to wait for an open table in their home, car, or another area.

3. Booking Management


By this point in the pandemic, it’s become clear that there will be no grand reopening for restaurants. Though every state and province has issued different rules for reopening, most have put caps on the capacity to better allow for physical distancing. For restaurants that are used to packed dining rooms, this presents a new challenge of how to monitor power and avoid exceeding these limits.

One of the most significant benefits of restaurant reservation software is that it gives you a precise way to monitor venue capacity. For instance, most reservation software has tools like flow control that allow you to manage the number of covers or parties that can book reservations at a given time.

Similarly, you can use software to set maximum capacity limits, which caps the number of guests that can be seated in your restaurant at any point throughout a shift as guests leave, the software updates to show your current available capacity. Using these tools, along with your table availability, you can ensure that you don’t exceed government-mandated capacity limits and risk your diners’ safety. 

4. Floor Plan Management


Another challenge created by COVID-19 is the changes to your restaurant floor plan. Even in states with lifted dining restrictions, there are strict limits on how close diners can be. 

A good reservation system will sync directly with the digital floor plan in your POS, giving you the flexibility to block off tables and save alternate layouts as you adjust to new guidelines. Reservation software can also help you optimize the restaurant seating that is available. With fewer tables available, you can’t afford to have empty seats. Reservation software allows diners to book tables in real-time. Any free tables can be claimed – even days or weeks in advance.


5. Custom Reservation Notes

Controlling capacity is one thing. Easing diners’ anxiety is an entirely different challenge. 

Online restaurant reservations can address these worries by giving diners a platform to ask questions and express any concerns they might have. When reserving a table online, there’s an opportunity for diners to add custom reservation notes about everything from their food allergies to asking whether staff will be wearing face masks when they visit.

6. Two-Way Communication

For diners, part of the concern around restaurant reopenings is not knowing what to expect when they dine out again. With restaurants using everything from well-dressed mannequins to stuffed animals to enforce social distancing, diners have little context for what their next restaurant visit might look like.

Similar to custom reservations notes, two-way communication with guests can help to answer diners’ burning questions. For example, Diniros allows you to send email reminders and SMS texts to customers, so you can communicate in real-time. This direct line of communication allows you to explain how your floor plan may have changed or inform guests about new caps on the length of reservations, so there are no surprises the day of. Some software even lets you collect feedback from guests after their visit, which can give you a better idea of how your new service is being received.


7. POS Integration

From major menu adjustments to adding online ordering, nearly every restaurant has had to adjust its business model. And with the situation changing from week to week, it can be tough to wade through all the numbers to know what’s working and what’s not.

This is where restaurants can benefit from a reservation system that’s integrated with their restaurant POS. Integrated reservation software means that all reservation information flows directly to your POS to ensure that your front of house and back of house have a complete picture of what’s going on. This is especially helpful for restaurants running on skeleton crews, training new staff, or working out the kinks of a modified service.

8. Advanced Reporting


It goes without saying that COVID-19 is an unprecedented situation. And while industry experts can estimate how many diners will be eager to return to restaurants, there’s no way to really know. To put it bluntly, most operators are going to be running blind for at least the first few months of a restaurant reopening.

With so little information available, any source of data will be a gold mine for restaurateurs as they reopen their dining rooms. A big advantage of using a restaurant reservation system is that you get that reliable data about how many people are coming in and when. With reports and analytics at your fingertips, you can monitor how the business is doing in the weeks and months after you reopen, and adjust service accordingly.


9. Record of Diners


One of the best tools in managing the COVID-19 pandemic is contact tracing. This method involves tracking down those infected with COVID-19, finding out who they’ve been in contact with, and then notifying those contacts about their potential exposure, so they can self-isolate and get tested.

For restaurateurs, helping public officials with contact tracing means they need a way to keep track of every single person who comes into their restaurant

Reservation software provides a natural solution to this issue. Diners are already used to giving their name and a phone number and/or email address in order to make a reservation. If you implement a reservations-only policy in your restaurant, you can easily use the software to keep a log of every diner. Even if you’re still accepting walk-ins, most reservation software allows you to create guest profiles on the spot. Without software, keeping a manual log of diners can quickly get out of hand, and mistakes can mean putting public health at risk.

Reopening a restaurant after weeks of closure or reduced service is no easy task. Physical distancing, strict limits on venue capacity, and mandatory guest records all present unprecedented challenges for even the most seasoned restaurateurs. Though reservation software is no silver bullet, it can help to ease the weight of these new challenges. No longer just a “nice-to-have,” reservation software can be an essential part of the tricky transition to a post-COVID world.


To know more about our TableReservation app go to diniros.com

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