Six things you should know how restaurant kiosk increases the efficiency
Updated: Sep 7, 2020
Restaurants are embracing the digital dining experience for their customers with digital self-service kiosks. Engaging customers with a convenient and efficient ordering kiosks. Self-ordering kiosks are gaining momentum. More and more restaurants are becoming aware of the benefits of adding self-service kiosks to their operation. Studies have shown that those using a kiosk have seen an increase in extra sales of up to 6%. Tablet kiosks can take orders and payment, provide nutritional information and serve up customer feedback surveys. In the past, these were all things that required a dedicated employee to manage. Now they can all be controlled with a click of a button. If you have been thinking about adding a tablet kiosk to your restaurant establishment here are six things you should know:
1. Reduced Labor Costs
Imagine a restaurant where your customers stroll in, punch in their order and swipe a card to pay. Fewer cashiers are needed, freeing up employees for a variety of tasks around the restaurant, reducing hiring costs and increasing your bottom line.
2. Shorter Wait Times With many of your customers ordering on tablets, you can also expect fewer lineups (resulting in less frustration across the board). Tablet kiosk ordering and payment processing is a faster and easier alternative. What used to be a headache for everyone, has now become a quick and painless experience. Customers can be in and out within minutes.
3. Keep Your Customers Informed
Kiosks excel at “true browsing”, a scenario where a customer browses all available information. Think about having a dedicated tablet kiosk for customer feedback and education. Tablet kiosks are perfect for surveys and long-form nutritional info or educational articles to take center stage. Kiosks become useful for a variety of different functionalities, allowing your customers to browse and engage on their own. It enhances the in-store experience, trust and loyalty with your brand.
4. Intuitive Ordering
An intuitive graphical interface helps the customer to order, suggesting additional items and giving precise information on the products, ensuring a stress-free experience and drastically lowering waiting times, increasing revenues
5. Increase your Sales Volumes
Compared to transactions with the traditional cash register the kiosk invites customers to purchase more items, without feeling the pressure of the line behind them, giving them all the time necessary to explore the menu and the offerings available. This reflects in your sales volumes by 20% as per our recent study.
6. Customization at Granular Levels
Kiosks helps and allows for a large amount of customization and control, as well as clear and easy access to nutritional information. This helps the customers to browse through the options available and customize as per their needs. This order goes straight to the kitchen without any communication errors and thereby chef being able to deliver customers choice.
The restaurant of the future is on the horizon! How do you feel about kiosks in restaurants? Maybe you own a restaurant and are ready to install a kiosk system? Check it out.
At ekaart, we designed Dini– the voice-based Restaurant Operating System. Dini apps help automate restaurant operations and capture data in real-time. This results in improved quality and operational excellence for the restaurant. Restaurants also benefit indirectly from better customer experiences and reduced marketing spends.
Dini Food Ordering Kiosk is your simple solution to self-ordering.
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