The future of restaurant management
Updated: Sep 7, 2020
Deliver High-levels Of Hospitality
New technology, product polluted economy, new practices, dawn of the app culture is consistently on the move. It is important to understand the next generation culture of your customer.
The new CRM technology for restaurants is powered by the rising trend among diners to use technology as part of their dining experience, as they make reservations online based on drool-worthy photos they saw on Instagram and then post-Internet reviews of their experience afterward. Most restaurants already follow the rule “be where your customers are,” checking aggregate reviews and using online feedback to facilitate better guest experiences. If guests are using technology and putting themselves out there, savvy restaurateurs need to use tech to get to know those guests and better meet their needs.
What can restaurants bring to the table to appeal to this ever-evolving tech-savvy customer?
Restaurant owners are seeing that if they don’t adopt the technology, they will have to raise wage rates and prices of food.
In the future, restaurateurs and their managers will face more change than ever– the industry is on the precipice of disruption. What does this disruption look like?
To handle these changes, the restaurant management role must adapt, diversify, and solve problems, fast.
We are no longer in a generation where we find time to train the waiters on a timely basis. It makes it even difficult for accommodating and teaching the changes that are ought to take place inside a restaurant. The future restaurant owners need to get tech savvy so that all these processes are just a touch away. With the dawn of new apps, this is made simple.
Continuous training, grooming, catering to the needs of the customer is made far easier with this monster apps. The work and time of a manager is saved by 90%.
It is important to know the future of integration where restaurant industry survives in a world of Mobile POS, waitlist apps, delivery apps, pick up apps, mobile ordering, and mobile wallet: as much as restaurant management is focused on people, managers are forever juggling an increasing amount of digital solutions that are supposed to make work easier.
While new technologies are positioned to improve sales and processes, the dance of fragmented systems can get twisted up quickly.
If you decide on automation, make sure you choose a fully integration friendly app.
Mobile is your opportunity now, but what about the future? It’s important for the restaurant industry to strike a balance between mastering the basics of what drives effective mobile creative while looking to the future and what it will take to compete in an increasingly mobile and technology-enabled world.
With the rapid onset of change, the restaurant manager role is shouldering more responsibility at a faster rate than ever before.
While smartwatches are most commonly used by consumers to track diet and fitness, we could see more restaurants utilizing wearable tech in order to facilitate better customer service.
Robots taking over the world were once the storyline for every mediocre sci-fi movie, but it could now be the reality for the modern service industry at the very least.
The ultimate of fantasy experience will be the virtual reality in future restaurants.
Ask yourself the question: are you prepared for what this industry will look like five or 10 years from now?
At ekaart, we designed Dini– the voice-based Restaurant Operating System. Dini apps help automate restaurant operations and capture data in real-time. This results in improved quality and operational excellence for the restaurant. Restaurants also benefit indirectly from better customer experiences and reduced marketing spends.
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